COVID-19 - City Service Updates

As of May 20, 2020

The Garland City Council continues to work with staff to formulate a safe and compassionate response to the COVID-19 pandemic.

  • A phased reopening of specific Garland Municipal Court services will begin June 15. Court staff will make contact to reschedule dockets postponed by the COVID-19 shutdown. You may pay a citation online or by mail at the address located on the back of your citation. Watch the City’s website and social media channels for updates, including potential reopening of lobby services. 
  • The City of Garland is working with its utilities customers during these difficult times. Although we are not currently disconnecting for non-payment, we anticipate resuming collection-related activities on or about June 15. We strongly encourage customers to contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov to discuss their situation and how we may be able to assist. Please include your service address and account number in any correspondence. 

Reminder: Duckworth Utility Services Building, 217 N. Fifth St., is closed until further notice.

Utility and tax payments will be accepted via the Drive-Thru Payment Center at 717 W. State St. (at Glenbrook Drive), 8 a.m. to 6 p.m. Other utility payment options are also available.

  • You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID). The option to contribute is available on your utility bill. Funds are distributed through the Salvation Army to economically challenged families.
  • Several rent and mortgage assistance programs related to COVID-19 are being prepared in conjunction with federal guidelines, as well as medical, counseling and other forms of assistance. The first programs will be available June 1 with additional programs coming online in the following weeks. Watch our website and social media pages for updates.
  • The City also amended its ordinance on daily capacity at Windsurf Bay Park. On Memorial Day, Independence Day and Labor Day weekends, Parks and Police officials will be on site. And when attendance reaches 1,000, nobody else will be allowed to enter the park for the remainder of the calendar day. While encouraging social distancing, Garland Police also remind users that alcohol and fireworks are prohibited in the park.
  • Garland and its host partners at Firewheel Town Center decided against an official celebration on July 4. Many area cities have canceled traditional large Independence Day gatherings.
  • The City is continuing to assess a potential schedule for reopening other in-person services, such as Building Inspection, Code Compliance, and other departments.
  • City officials continue to assess a potential schedule for reopening recreation and arts facilities. Senior meal service is still available, learn more on the Senior Center page. 
  • Previously resumed services include:

GarlandPublic WiFi is now available at all City buildings, including libraries, recreation centers, City Hall, theaters and more. Even while the buildings are closed, the GarlandPublic WiFi coverage extends outside and is available FREE. The terms and conditions, as well as a full list of locations, is available at GarlandTX.gov/WiFi.

The City of Garland has closed various facilities and modifying certain services to reduce the spread of coronavirus (COVID-19). To contact departments directly, check our Staff Directory.

Several departments have organized online resources to keep you engaged and entertained during Stay-at-Home orders. Visit the Library, Parks and Recreation, and Environmental Waste Services pages regularly for continuous updates.

Essential services such as Police, Fire, and Health Department will continue to be fully operational to meet public safety and emergency medical calls in a timely manner. 

Environmental Waste Services crews are maintaining regular residential, brush and bulky, and recycling collection schedules. We realize as the shelter in place order continues, some of you may be producing more trash and recyclables than usual. If your carts are overflowing, you can drop off excess material at our Recycling Center and Transfer Station at 1434 Commerce St. from 8 a.m. to 5 p.m. Monday through Friday and 8 a.m. to 3 p.m. Saturday. If you have any questions, email EWS@GarlandTX.gov or call 972-205-3500. Residents are encouraged to avoid trips to the C.M. Hinton Jr. Regional Landfill at this time.

The Garland City Council has elected to temporarily postpone all Boards & Commissions meetings until further notice. The only exception(s) are those Boards or Commissions that have a statutory requirement to meet regularly (even so, we will attempt to minimize/limit the scope of those meetings as much as possible):

  • Plan Commission
  • Board of Adjustments
  • Property Standards Board

Garland Animal Services is limiting the number of people who can be in the Animal Shelter at one time and are now requiring appointments. Visit the Garland Animal Services webpage for details.

Garland Health Department -  The Garland Public Health Clinic and Environmental Health Department have limited public access. Please contact them directly to make an appointment. 

Find out about restaurants with delivery and takeout services, as well as City WiFi locations on our new Community Resources map.