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Posted on: December 20, 2019

Garland eAssist – Your Shortcut to City Services


Garland eAssist is an easy way for residents to connect with the City to submit service requests and see other nearby requests in progress. The service is available 24/7 via the website portal at or the free mobile app available from the Apple and Google Play Stores.

With eAssist, you can report problems such as a missed trash pickup, streetlight outage or potholes. Approximately 30 different service request types are available to residents. When the request or issue is submitted, it is automatically routed to the correct department. Using eAssist is the quickest, most efficient means of reporting issues or requesting specific services – much faster than Facebook, Twitter or other social media sites.

Once the app is downloaded, users will be required to create an account using an email address or linking to their Facebook accounts. Once created, users can set what type of notifications they receive, how they are delivered and several other customizations.

To access eAssist online, visit and click on the yellow eAssist button.

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