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Posted on: May 20, 2020

PAID Program Lets You Help Neighbors with Utility Bills

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Looking for a way to help your neighbors during these challenging times? You can help with their utility bills by contributing to Provide Aid in Dollars (PAID). The option to contribute is available on your utility bill. Funds are distributed through the Salvation Army to economically challenged families.

The City of Garland is working with its utilities customers during these difficult times. Although we are not currently disconnecting for non-payment, we anticipate resuming collection-related activities on or about June 15. 

We strongly encourage customers to contact Utility Customer Service at 972-205-2671 or to discuss their situation and how we may be able to assist. Please include your service address and account number in any correspondence. Information on how to apply for the PAID program is also available on the Utility Customer Service webpage.

Duckworth Utility Services Building, 217 N. Fifth St., remains closed until further notice. Utility and tax payments will be accepted via the Drive-Thru Payment Center at 717 W. State St. (at Glenbrook Drive), 8 a.m. to 6 p.m. Monday through Friday. Other utility payment options are also available.

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