About Us

Customer Service provides account related services for City of Garland utility customers, which includes the opening and closing of utility accounts. Customer Service also provides meter reading, billing and collection services for all city utilities.

These utilities include Garland Power & Light, Garland Water Utilities, Sanitation Services and Stormwater Management. This does not include natural gas service, which is provided by Atmos Energy.

Customer Service Locations

Two Downtown Garland Customer Service locations are available for City of Garland utility customers. Please visit the location which will best serve your needs, or you may call us at 972-205-2671.

Charles E. Duckworth Utility Services BuildingCharles E. Duckworth Utility Services Building

This location is for walk-in payments and customer account assistance. It is located at:

217 N Fifth Street (Across from City Hall)
Garland, TX 75040

Monday through Friday
8 a.m. to 5 p.m.

Garland Utility Payment Drive Thru & Drop BoxGarland Utility Building

717 W State Street (at the corner of State and Glenbrook)
Garland, TX 75040

Drive-Thru Payment Window Hours
Monday through Friday
8 a.m. to 6 p.m.

Drop Box is located in the far left lane of the drive thru.

View a map of these Customer Service locations (PDF).